Legal

Delete your data

Last updated 8 October 2026

You can delete your YenkoExpress account and the personal information tied to it at any time. This page explains how, what is removed, and what we must keep.

Delete your account yourself

1. Sign in to your account.
2. Open Account → Security and scroll to Delete my account.
3. Type DELETE to confirm. If you set a password, you are also asked for it. If you joined with Google, Facebook or Apple and never chose a password, typing DELETE is enough.
4. Press Delete my account. You are signed out and your account is removed straight away.

What is deleted

• your profile (name, phone number, email) and notification choices;
• your saved delivery addresses and saved items;
• your sign-in sessions on all devices;
• the link to any Google, Facebook or Apple sign-in you used, so that provider can no longer open the account.

What we must keep

• Orders you placed, with the delivery details you gave for them and the payment records, as business, tax and customs records. They are no longer linked to an account.
• Reviews you wrote stay, but are shown as “Former customer”.
• A record of messages we sent and security logs, for as long as we need them for support, fraud prevention and the law.

Details of how long we keep things are in our privacy policy.

If you cannot sign in

Write to us at the contact details shown on this website from the phone number or email on the account, and say that you want your account deleted. We may ask a question to check it is you. We will confirm when it is done.

If you used Google, Facebook or Apple

Removing YenkoExpress from your Google, Facebook or Apple settings stops that provider sharing new information with us, but it does not delete your YenkoExpress account. To delete the account, use the steps above or write to us. If you are asked to give a “data deletion instructions URL”, this page is it.