10. Complaints and Dispute Resolution

10.1 Contact info@atombologistics.com / +447749690339 / +233546316337. We acknowledge within 2 working days and aim to resolve within 15 working days.

10.2 If unresolved, ask for review by a director, who replies within 10 working days.

10.3 Insurance claim disputes: NIC complaints bureau. Payment disputes: your card issuer or mobile money provider.

10.4 We offer mediation before court. Statutory rights are unaffected.

10.5 Social media posts and online reviews are not formal complaints; please also contact us directly so we can investigate. You are free to leave honest reviews, take independent advice or complain to a regulator. We reserve our rights where someone knowingly publishes false statements.