Legal

Our policies

Effective 1 November 2026

How ordering, pricing, shipping, customs, insurance, returns and your data work, in plain terms. The Terms and Conditions of Service and policies 2 to 13 apply to every order.

• Policy 1. Terms and Conditions of Service
• Policy 2. Pricing, Currency and Payment Policy
• Policy 3. Ordering and Purchasing Policy
• Policy 4. Shipping and Delivery Policy
• Policy 5. Customs, Duties and Taxes Policy
• Policy 6. Cargo Insurance and Claims Policy
• Policy 7. Prohibited and Restricted Items
• Policy 8. Returns, Cancellations and Refunds
• Policy 9. Privacy Policy
• Policy 10. Complaints and Dispute Resolution
• Policy 11. Fraud, ID Verification and AML Policy
• Policy 12. Unclaimed and Abandoned Parcels
• Policy 13. Cookie Policy
• Delete your data
• Items we cannot ship